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Terms of Service

Effective: Nov 1, 2025

These Terms of Service apply to your use of Roger’s software applications and related services (together, the “Services”). These Terms form an agreement between you and Thank You For Your Business, LLC, a New York company, doing business as “Roger” (“Roger,” “we,” or “us”). By using our Services, you agree to these Terms.

Important: These Terms contain a binding arbitration clause and class action waiver that affects your rights. Please read the Dispute Resolution section carefully. You may opt out of arbitration within 30 days as described below.

Our Privacy Policy explains how we collect and use personal information. Although it does not form part of these Terms, it is an important document that you should read.

Who we are

Roger is operated by Thank You For Your Business, LLC, a New York company doing business as “Roger.” Roger provides a local‑only speech‑to‑text application focused on privacy. The app runs on your device and is designed to capture audio, transcribe it to text using on‑device models, apply post‑processing, and help you manage and use those transcriptions across your other applications. For more information, please visit https://roger.tools (or another site we may designate).

Registration and access

Minimum age. You must be at least 18 years old to use the Services.

Registration. You must provide accurate and complete information to register download our software or use our Services. You may not share your account credentials or make your account available to anyone else and are responsible for all activities that occur under your account. If you create an account or use the Services on behalf of another person or entity, you must have the authority to accept these Terms on their behalf.

Security. To use certain parts of our services such as to purchase a licence key, you are required to use an email address for your account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use.

Using our Services

What you can do. Subject to your compliance with these Terms, you may access and use our Services to record audio, generate transcriptions, manage local models, configure hotkeys, store and view your transcription history, and otherwise use the application for lawful personal or business purposes. In using our Services, you must comply with all applicable laws, including laws governing recordings, privacy, and communications in your jurisdiction.

What you cannot do. You may not use our Services for any illegal, harmful, or abusive activity. For example, you may not:

  • Use our Services in a way that infringes, misappropriates, or violates anyone's rights, including privacy, publicity, or intellectual property rights.
  • Record or transcribe people without obtaining all consents required under applicable law (such as two‑party consent recording laws where applicable).
  • Reverse engineer, decompile, or attempt to extract the source code of the Services, except to the extent such restrictions are prohibited by law.
  • Use automated systems (bots, scrapers, etc.) to access or interact with the Services in ways not expressly permitted by us.
  • Upload or process content containing personal data of others without a lawful basis and required consents.
  • Interfere with or disrupt our Services or related infrastructure.
  • Circumvent or attempt to circumvent any technical limitations, security measures, or usage restrictions that apply to the Services.
  • Use the Services for any unlawful purpose or in violation of any applicable laws or regulations.

Software. Our Services may require you to download and install software, such as our desktop application or Ai models. That software may update automatically on your device to ensure you are using the latest version. These Terms apply to any updates, upgrades, and new features of the Services.

Third Party Services. Our Services may include or interact with third party software, products, or services, including but not limited to operating system features, hardware drivers, and model hosting services (for example, to download speech or AI models). Third Party Services are subject to their own terms, privacy policies, and licenses, and we are not responsible for them. You are responsible for reviewing and complying with any applicable third party terms.

Feedback. We appreciate your feedback, and you agree that we may use it without restriction or compensation to you.

Content

Your content. You may provide input to the Services (“Input”), including audio recordings, spoken words, environment sounds, and any text or configuration you supply. You receive output from the Services based on the Input and on‑device processing (“Output”), such as transcriptions, transformed text, and related metadata. Input and Output are collectively “Content.” You are responsible for your Content, including ensuring that it does not violate any applicable law or these Terms. You represent and warrant that you have all rights, licenses, and permissions needed to provide Input to our Services and to use the resulting Output.

Ownership of content. You retain ownership of your Content. We do not claim ownership of the audio, transcriptions, or other data you generate with the Services. However, to the extent any of your Content is transmitted to or stored on our infrastructure (for example, for updates, error reporting, or optional cloud‑based features we may offer in the future), you grant us a non‑exclusive, worldwide, royalty‑free license to use, store, and process that Content solely for providing and improving the Services, complying with law, and protecting the Services and our users.

Our use of content. Roger is designed so that core audio processing and transcription occur locally on your device. We do not send your raw audio or transcription text to third‑party cloud AI APIs for processing. However, we may use limited diagnostic or metadata information (for example, logs or error reports) as described in our Privacy Policy to provide, maintain, develop, and improve our Services, comply with applicable law, enforce our terms and policies, and keep our Services safe.

AI-Powered Features. Our Services may use local artificial intelligence and machine learning tools running on your device, such as on‑device speech recognition models or local large language models for post‑processing. When you user our services, you grant us permission to install or update the local models and related components as necessary to provide the requested functionality. Any downloads of models or binaries from third‑party sources (such as model hosting services) are subject to those third parties’ terms, but your audio and transcriptions are intended to remain on your device during processing.

Local Storage and History. The Services may store your transcriptions and related history in a local database on your device. You are responsible for managing, exporting, backing up, and deleting your local data as you see fit. If you enable history, transcriptions may remain accessible on your device until you delete them through the application or your system tools.

Accuracy. Artificial intelligence and machine learning are rapidly evolving fields of study. We are constantly working to improve our Services to make them more accurate, reliable, safe, and beneficial. Given the probabilistic nature of machine learning, use of our Services may, in some situations, result in Output that does not accurately reflect real people, places, or facts.

When you use our Services you understand and agree:

  • Output may not always be accurate, complete, or appropriate. You should not rely on Output from our Services as a sole source of truth or factual information.
  • You must evaluate Output for accuracy and appropriateness for your use case, including using human review as appropriate, before using or sharing Output from the Services.
  • AI‑generated or AI‑assisted content may contain errors, omissions, or misleading information and is not a substitute for your own judgment or for professional advice (for example, legal, medical, financial, or other professional services).

Our IP rights

We and our affiliates own all rights, title, and interest in and to the Services. The Services, including their software, user interface, documentation, content (other than your Content), features, functionality, templates, branding, and underlying technology, are owned by us or our licensors and are protected by intellectual property and other laws.

You may not use our names, logos, trademarks, or other brand features without our prior written consent, except as allowed by applicable law.

Purchases & Licensing

Billing. If you purchase any paid features or Services such as a license key, you will provide complete and accurate billing information, including a valid payment method. You're responsible for all applicable taxes, and we'll charge tax when required. If your payment cannot be completed, we may downgrade your account or suspend your access to the paid portions of the Services until payment is received.

Cancellation. Payments are non‑refundable, except where required by law. These Terms do not override any mandatory local laws regarding your cancellation rights.

Changes. We reserve the tight to change our prices without notice.

Free Trials. We may offer free trial periods. You can manage or cancel trial subscriptions through your account settings or as otherwise described in the Services.

Payment Processing. Payment processing may be provided by third‑party processors. By providing payment information, you consent to our sharing relevant information with payment processors and agree to their terms of service.

Termination and suspension

Termination. You are free to stop using our Services at any time, including by uninstalling the application. We reserve the right to suspend or terminate your access to our Services or delete your account if we determine:

  • You breached these Terms or violated applicable laws.
  • We must do so to comply with the law or a lawful request.
  • Your use of our Services could cause risk or harm to Roger, our users, or anyone else.

Appeals. If you believe we have suspended or terminated your account in error, you can file an appeal with us by contacting us at [email protected].

Data Handling. Because Roger primarily stores your transcriptions and related data locally on your device, uninstalling the application or terminating your account may not automatically delete all local data. You are responsible for deleting local files and databases on your device if you no longer want to retain them. Any data we hold on our systems, if any, will be handled according to our data retention policies outlined in our Privacy Policy.

Discontinuation of Services

We may decide to discontinue or significantly modify some or all of our Services. If we do, and if the change materially affects paid features you have already purchased, we will give you advance notice where reasonably practicable.

Disclaimer of warranties

OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” EXCEPT TO THE EXTENT PROHIBITED BY LAW, WE AND OUR AFFILIATES AND LICENSORS MAKE NO WARRANTIES (EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE) WITH RESPECT TO THE SERVICES, AND DISCLAIM ALL WARRANTIES INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, NON‑INFRINGEMENT, AND QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF ANY COURSE OF DEALING OR TRADE USAGE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ACCURATE, OR ERROR FREE, THAT THEY WILL MEET YOUR REQUIREMENTS, OR THAT ANY CONTENT WILL BE SECURE OR NOT LOST OR ALTERED.

WE SPECIFICALLY DISCLAIM WARRANTIES REGARDING THE ACCURACY OR RELIABILITY OF TRANSCRIPTIONS OR OTHER AI‑ASSISTED OUTPUT, AND REGARDING THE EFFECTIVENESS OF ANY POST‑PROCESSING OR REASONING FEATURES. YOU ACCEPT AND AGREE THAT ANY USE OF OUTPUTS FROM OUR SERVICE IS AT YOUR SOLE RISK AND YOU WILL NOT RELY ON OUTPUT AS A SOLE SOURCE OF TRUTH OR FACTUAL INFORMATION.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER WE NOR ANY OF OUR AFFILIATES OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, OR DATA OR OTHER LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR AGGREGATE LIABILITY UNDER THESE TERMS FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICES THAT GAVE RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE LIABILITY AROSE OR TWENTY DOLLARS (US $20), WHICHEVER IS GREATER.

WE ARE NOT RESPONSIBLE FOR HOW YOU USE THE SERVICES OR THEIR OUTPUT, INCLUDING ANY ACTIONS YOU TAKE OR FAIL TO TAKE BASED ON TRANSCRIPTIONS OR OTHER CONTENT GENERATED BY THE SERVICES, OR ANY CONSEQUENCES OF PASTING OR SHARING THAT CONTENT IN OTHER APPLICATIONS OR CONTEXTS.

Some countries and states do not allow the exclusion or limitation of certain damages, so some or all of the limitations above may not apply to you. In that case, these Terms only limit our responsibilities to the maximum extent permissible in your country of residence.

Indemnity

To the maximum extent permitted by law, you agree to indemnify and hold us, our affiliates, and our respective officers, directors, employees, and agents harmless from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

  • Your use of the Services, including any Content you record, generate, store, or share.
  • Your violation of these Terms or of any applicable law or regulation.
  • Your violation of any third‑party rights, including privacy, publicity, or intellectual property rights.
  • Any inaccurate, unlawful, or harmful information contained in your audio, transcriptions, or other Content.
  • Your use of the Services in combination with other software, hardware, or services in a manner that causes harm.

We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defense of that claim.

Dispute resolution

YOU AND ROGER AGREE TO THE FOLLOWING MANDATORY ARBITRATION AND CLASS ACTION WAIVER PROVISIONS:

MANDATORY ARBITRATION. You and Roger agree to resolve any claims arising out of or relating to these Terms or our Services through final and binding arbitration, rather than in court, except as set forth below. You may opt out of arbitration within 30 days of first accepting these Terms or first using the Services (whichever occurs first) by emailing [email protected] with your name, the email address associated with your account (if any), and a clear statement that you wish to opt out of arbitration.

Informal dispute resolution. We would like to understand and try to address your concerns prior to formal legal action. Before either of us files a claim against the other, we both agree to try to resolve the dispute informally by contacting us at [email protected]. If we are unable to resolve a dispute within 90 days, either of us has the right to initiate arbitration.

Arbitration forum. If we are unable to resolve the dispute informally, either of us may commence arbitration with the American Arbitration Association (“AAA”) under its applicable rules for consumer or commercial disputes, as appropriate. The arbitration will be conducted in English by a single arbitrator. The arbitrator’s decision will be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction.

Exceptions. This section does not require informal dispute resolution or arbitration of the following claims: (i) individual actions in small claims court; (ii) actions seeking injunctive or other equitable relief for intellectual property infringement or misappropriation; or (iii) claims that cannot be compelled to arbitration as a matter of law.

CLASS AND JURY TRIAL WAIVERS. You and Roger agree that disputes must be brought on an individual basis only, and may not be brought as a plaintiff or class member in any purported class, consolidated, or representative proceeding. Class arbitrations, class actions, and representative actions are prohibited. Only individual relief is available. You and Roger knowingly and irrevocably waive any right to trial by jury in any action, proceeding, or counterclaim relating to these Terms or the Services.

Severability. If any part of these arbitration terms is found to be illegal or unenforceable, the remainder will remain in effect, except that if a finding of partial illegality or unenforceability would allow class arbitration, class action, or representative action, this entire dispute resolution section will be unenforceable in its entirety.

Copyright complaints

If you believe that your intellectual property rights have been infringed by the Services or any content made available through them, please send a notice to [email protected]. We may delete or disable access to content that we believe violates these Terms or is alleged to be infringing and may terminate accounts of repeat infringers where appropriate.

Written claims concerning copyright infringement must include the following information:

  • A physical or electronic signature of the person authorized to act on behalf of the owner of the copyright interest.
  • A description of the copyrighted work that you claim has been infringed upon.
  • A description of where the allegedly infringing material is located so we can find it.
  • Your address, telephone number, and e‑mail address.
  • A statement by you that you have a good‑faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
  • A statement by you that the above information in your notice is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act on the copyright owner's behalf.

General Terms

Assignment. You may not assign or transfer any rights or obligations under these Terms, and any attempt to do so will be void. We may assign our rights or obligations under these Terms, in whole or in part, to any affiliate, subsidiary, or successor in interest of any business associated with our Services, or in connection with a merger, acquisition, corporate reorganization, or sale of assets.

Changes to these Terms or our Services. We are continuously working to develop and improve our Services. We may update these Terms or our Services from time to time. We will give you at least 30 days’ advance notice of changes to these Terms that materially adversely impact you, either via email, in‑product notification, or another reasonable method. All other changes will be effective as soon as we post them or make them available through the Services. If you do not agree to the changes, you must stop using our Services.

Electronic Communications. By using the Services, you consent to receive electronic communications from us regarding your account, security, product updates, and legal notices. If we learn of a security breach, we may notify you electronically. You may opt out of marketing communications using unsubscribe links or account settings, but we may still send you non‑marketing communications related to your use of the Services.

Cooperation with Authorities. We may cooperate with legal authorities in the investigation of suspected crimes or civil matters. We may disclose information as required by law, regulation, legal process, or governmental request.

Force Majeure. We will not be liable for any delay or failure to perform due to causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil disturbances, labor disputes, internet or telecommunications outages, or governmental actions. If such events prevent us from performing for 90 consecutive days, either party may terminate these Terms upon notice.

International Users. If you are accessing or using the Services from outside the United States, you are responsible for compliance with local laws and consent to the processing and transfer of information in and to the United States and other countries where we or our service providers operate.

Delay in enforcing these Terms. Our failure to enforce a provision is not a waiver of our right to do so later. If any portion of these Terms is determined to be invalid or unenforceable, that portion will be enforced to the maximum extent permissible and it will not affect the enforceability of any other terms.

Entire agreement. These Terms, together with our Privacy Policy and any additional terms incorporated by reference, constitute the entire agreement between you and us regarding the Services and supersede any prior or contemporaneous agreements between you and us relating to the Services.

Governing law. These Terms are governed by the laws of the State of New York, without regard to its conflict of laws principles. Except as provided in the Dispute Resolution section above (regarding arbitration and small claims), all claims arising out of or relating to these Terms or the Services that are not subject to arbitration will be brought exclusively in the state or federal courts located in New York, New York, and you and we consent to the personal jurisdiction of those courts.

Contact Us

If you have any questions about these Terms, please contact us at:

California Users: Under California Civil Code Section 1789.3, users in California may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 400 R Street, Suite 1080, Sacramento, CA 95814, or by telephone at (916) 445‑1254.